Terms of service
Terms of Service – Gracewood Melbourne
Overview
This website is owned and operated by Gracewood Melbourne. Throughout the site, the terms “we”, “us”, and “our” refer to Gracewood Melbourne. By accessing our website or purchasing from us, you agree to use our services under the terms, conditions, and policies outlined below.
By visiting our site or completing a purchase, you are engaging with our services and agree to comply with these Terms of Service, including any additional policies referenced here or available on our website. These Terms apply to all users, including customers, visitors, vendors, and contributors.
If you do not agree with any part of these Terms, you should not use our website or services.
We may update or revise these Terms at any time. Any changes will take effect once posted on this page, and continued use of the website means you accept those updates.
Our store operates on the platform provided by Shopify Inc., which enables us to offer our products and services online.
1. Use of Our Online Store
By using this website, you confirm that you are legally permitted to do so in your country, or that you have given consent for any minors under your care to use it.
You agree not to use our products or services for illegal or unauthorized activities, and you must comply with all applicable laws, including copyright regulations.
Any attempt to introduce harmful code, viruses, or disruptive elements into the website is strictly prohibited. Violating these rules may result in immediate suspension or termination of access.
2. General Terms
We reserve the right to deny service to anyone at any time, for any reason.
Some data you provide (excluding payment details) may be transmitted across different networks and adapted to technical requirements. However, payment information is always securely encrypted.
You may not copy, reproduce, sell, or exploit any part of our website, services, or content without prior written permission.
Section headings are included for convenience and do not affect the meaning of these Terms.
3. Information Accuracy
We do our best to ensure all content on our website is accurate and up to date. However, we cannot guarantee that all information is complete, current, or error-free.
The content provided is for general reference only and should not be solely relied upon when making decisions. Any reliance on the information is at your own risk.
We may update or modify website content at any time without obligation to notify users.
4. Changes to Services and Pricing
Product prices may change without prior notice.
We also reserve the right to modify, suspend, or discontinue any part of our services or website at any time without liability to you or any third party.
5. Products and Availability
Some items may be available exclusively online and may be offered in limited quantities.
We aim to display product images and colors as accurately as possible, but we cannot guarantee exact color representation on all devices.
We reserve the right to limit quantities, adjust product descriptions or pricing, and discontinue products at any time without notice.
6. Orders and Account Information
We may refuse or cancel any order at our discretion. This may include limits on quantities per person, household, or order.
If an order is changed or canceled, we will attempt to notify you using the contact details provided during checkout.
You agree to provide accurate and complete information when placing orders and to keep your details updated so we can process transactions smoothly.
7. Third-Party Tools
Our website may offer access to third-party tools or services that we do not control.
These tools are provided “as is” without warranties or guarantees. Your use of them is entirely at your own risk, and you should review the terms of the third-party providers before using them.
8. External Links
Our website may contain links to external websites operated by third parties.
We are not responsible for the content, accuracy, or practices of these external sites. Any interaction or transaction with third-party websites is done at your own discretion.
9. User Submissions and Feedback
If you send us suggestions, ideas, or other content (via email, website, or otherwise), you agree that we may use, edit, or share them without restriction or compensation.
We are not obligated to keep submissions confidential or respond to them.
You agree that your submissions will not violate any laws or third-party rights, and will not contain harmful, misleading, or offensive material.
10. Personal Data
Any personal information you provide through our website is handled in accordance with our Privacy Policy.
11. Errors and Corrections
From time to time, there may be errors on our website related to product details, pricing, or availability.
We reserve the right to correct such errors, update information, or cancel orders if necessary, even after an order has been submitted.
12. Prohibited Activities
You are not allowed to use our website or content for:
- Illegal activities
- Encouraging others to break laws
- Violating intellectual property rights
- Harassment, abuse, or discrimination
- Providing false or misleading information
- Uploading viruses or harmful code
- Collecting personal data of others without consent
- Spamming, phishing, or similar activities
- Any offensive or unethical purposes
- Attempting to bypass website security
Any violation of these rules may result in termination of your access to our services.
13. Disclaimer & Limitation of Liability
We do not guarantee that access to our website or services will always be uninterrupted, secure, or free from errors.
We also make no assurances regarding the accuracy or reliability of any results obtained through the use of our services.
Gracewood Melbourne reserves the right to pause, modify, or discontinue any part of the service at any time, without prior notice.
All products and services are provided on an “as is” and “as available” basis, without any guarantees or warranties, whether express or implied.
To the fullest extent permitted by law, Gracewood Melbourne and its team—including employees, partners, suppliers, and affiliates—shall not be held responsible for any type of loss or damage. This includes direct or indirect damages such as loss of profits, data, revenue, or any other consequences resulting from the use of our website, services, or products.
14. Indemnification
By using our website, you agree to protect and hold harmless Gracewood Melbourne and its affiliates, employees, partners, and service providers from any claims, liabilities, or expenses (including legal fees) that arise from your violation of these Terms or any applicable laws, or from infringing on the rights of a third party.
15. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, that specific part will be removed or limited as necessary. The rest of the Terms will remain valid and enforceable.
16. Termination
These Terms remain in effect unless ended by either you or us.
You may stop using our services at any time to terminate this agreement.
We reserve the right to suspend or terminate your access immediately, without notice, if we believe you have violated these Terms. Any outstanding obligations or payments due up to the termination date will still apply.
17. Entire Agreement
These Terms, along with any additional policies published on our website, represent the complete agreement between you and Gracewood Melbourne regarding your use of our services. They replace any previous agreements or communications, whether written or verbal.
18. Governing Law
These Terms and any related agreements are governed by and interpreted in accordance with the laws of the Australia.
19. Updates to These Terms
You can review the latest version of these Terms at any time on this page.
Gracewood Melbourne may revise or update these Terms at its discretion. Continued use of the website after changes are posted indicates your acceptance of those updates.
20. Contact Details
Gracewood Melbourne
Address: 134 Reed Rd, Trinity Park QLD 4879, Australia
Email: support@gracewood-melbourne.com
Phone: +61 7 4028 4426 (Please note: customer support is handled via email only)
Our support team typically responds within 24 business hours.