Shipping policy
Shipping Policy – Gracewood Melbourne
Key Details
- Order cut-off time: 5:00 PM (AEST – Australian Eastern Standard Time)
- Processing time: 1–2 business days
- Delivery time: 4–6 business days
- Shipping cost: Free shipping on all orders within Australia
- Estimated total delivery time: 5–8 business days (processing + shipping)
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
Order Cancellations
If you need to cancel your order, please contact us within 24 hours of placing it at support@gracewood-melbourne.com.
If your order has already been dispatched, cancellation is no longer possible. However, you may still return the item according to our Return Policy. In this case, return shipping costs will be your responsibility unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 30 days of delivery at support@gracewood-melbourne.com.
To help us resolve the issue quickly, include:
- Your order number
- Clear photos showing the issue
- A brief explanation of the problem
If the issue is confirmed to be on our side, we will provide a replacement or full refund and cover any return shipping costs.
Delivery Delays
Most orders arrive within 5–8 business days from the purchase date.
If your order has not arrived within this timeframe, please allow an additional 2–3 business days for possible courier delays.
If the delay continues, contact us at support@gracewood-melbourne.com and we will investigate the situation and assist you as quickly as possible.
At Gracewood Melbourne, we are committed to delivering your order efficiently and keeping you informed every step of the way.